Terms & Conditions

1. The service

InstaClinic provides software for appointment booking, live queue tracking, patient records, prescriptions, invoicing and communication between patients and clinics. Clinics and doctors are independent from InstaClinic and are responsible for the care and advice they provide.

2. Not medical advice

InstaClinic is a technology platform and does not provide medical advice, diagnosis or treatment. Information shown in the app, including AI-assisted features, charts and queue estimates, is for convenience only. In an emergency, contact your doctor or local emergency services immediately.

3. Accounts

• You must provide accurate information and keep your login details and OTPs confidential.
• You are responsible for activity under your account. Tell us promptly if you suspect unauthorised use.
• You must be 18 or older to hold an account. A parent or guardian may manage records for a child.

4. Appointments and queue

• Token numbers, queue positions and waiting times are estimates and can change if the doctor calls patients in a different order, handles emergencies, or pauses the session.
• Booking, rescheduling and cancellation are subject to the clinic's own policies. A visit may be marked as missed if you are not present when called.

5. Payments

Fees for consultations and treatments are set by the clinic and recorded in invoices on the platform. Payment disputes and refunds are handled between you and the clinic.

6. Acceptable use

You agree not to misuse the service, including attempting to access other users' data, uploading unlawful or harmful content, interfering with the platform, or using it to impersonate others or give false medical information.

7. Your content

You keep ownership of the information and files you upload. You give us permission to store, process and display them as needed to run the service, as described in our Privacy Policy.

8. Availability and changes

We work to keep InstaClinic available and accurate but do not guarantee uninterrupted or error-free service. We may update, suspend or discontinue features, and may suspend accounts that breach these terms.

9. Limitation of liability

To the maximum extent permitted by law, InstaClinic is not liable for indirect or consequential losses, for the medical decisions or services of clinics and doctors, or for losses caused by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of India. Courts at Ahmedabad, Gujarat will have jurisdiction, subject to applicable law.

11. Changes and contact

We may update these terms from time to time; the "Last updated" date shows the current version. Questions: [email protected].