Privacy Policy

1. Who we are

InstaClinic ("we", "us") provides appointment booking, live queue tracking, digital records, prescriptions, invoices and related tools to clinics, doctors, staff and patients. Contact: [email protected], Shela, Ahmedabad 380058, India.

2. Information we collect

• Account details: name, mobile number, email, password (stored hashed), role (patient, doctor, staff) and clinic.
• Patient profile: date of birth, gender, address and family contact details you choose to provide.
• Health information: appointments, consultations, diagnoses, prescriptions, vitals (height, weight, BP, etc.), follow-ups, dental charts, X-rays, uploaded reports and treatment plans, entered by you or your clinic.
• Billing information: invoices, payments and balances for clinic services. We do not store your card or UPI credentials.
• Usage and device data: log-in times, device and browser type, and technical logs used for security and troubleshooting.
• Messages and AI features: content you send to the in-app assistant and images you submit for features such as food scans.

3. How we use your information

• To book and manage appointments, run the live queue and show your position.
• To let your doctor and clinic maintain your medical and billing records.
• To send OTPs, reminders, follow-up and queue notifications.
• To secure accounts, prevent misuse and meet legal obligations.
• To maintain and improve the service, using aggregated or de-identified data where possible.

4. Who can see your information

• Your clinic and treating doctors can see the records created for you at that clinic.
• Service providers that host our systems, send messages or provide AI processing act on our instructions and are bound to protect the data.
• Authorities, only where the law requires disclosure.

We do not sell your personal or health information.

5. Data security and retention

We use access controls, encrypted connections and role-based permissions to protect your data. No system is perfectly secure, so please keep your password and OTPs private. We keep records for as long as your account is active and as long as the clinic or the law requires medical and billing records to be retained.

6. Your rights and choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask to access, correct or update your information, withdraw consent, or request deletion of your account. Some medical and billing records may need to be retained by the clinic for legal reasons. To make a request, email us at [email protected].

7. Children

Records for a child are created and managed by a parent or guardian, who is responsible for providing consent on the child's behalf.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the latest version, and continued use of InstaClinic means you accept the updated policy.

9. Contact

Questions or complaints about privacy: [email protected]. See also our Terms & Conditions.