Front-desk checklist for a smooth morning OPD
· 3 min read
The first hour of OPD sets the tone for the whole day. A short routine before opening helps your front desk stay ahead.
Before the first patient
- Open the app and check today's bookings
- Check the doctor's arrival time and update the queue if late
- Load paper in the token printer
- Switch on the waiting-room TV display
- Keep vitals equipment ready at the desk
During the OPD
- Book every walk-in in the app, not on paper
- Record weight, temperature and complaint while patients wait
- Mark priority patients clearly
- Send a message if the doctor is running late
At closing
- Check pending payments
- Note follow-ups to remind tomorrow
- Review the day's numbers: patients seen and average wait
Make it a habit
Print this list and keep it at the desk for the first two weeks. After that, it becomes routine.